RETURNS

Return period

Pinta y Pinto's return policy allows you to return products if you are not satisfied with your purchase up to 30 days from the date you receive the product.

Conditions

The products must be returned in the same condition in which you received them. Therefore, products must be returned new, unused, complete and sealed. If not, we reserve the right to withhold part of the refund amount for unreturned items or not to accept the return.

Procedure

To make your return, you must contact info@pintaypinto.com by email with your invoice number, contact person, delivery address and telephone number. Once your request is received, you will be sent instructions to make the return.

Once the merchandise is received in our warehouses, and after checking its status, the amount will be refunded in the terms established in RDL 1/2007, in accordance with the payment method made by the client.

Damaged, defective or incorrect products

If you receive a damaged, defective or incorrect product, you must notify us by email info@pintaypinto.com within 14 days, and you can return it within 30 days from the date of receipt of the order. We will bear the costs of replacing the product.

Order Cancellation

As soon as we receive notice of cancellation of your order, we will refund the purchase price of the product together with the usual shipping costs for that product, corresponding to the cheapest shipping option we offer. We cannot refund any additional shipping costs for express service.

For more information about your right to withdraw from the purchase within the 14-day reflection period, visit the official website of the Internet Observatory of the Spanish Agency for Consumer Affairs, Food Safety and Nutrition (AECOSAN) or the official website of the Consumer authorities of your Autonomous Community.

Right of Withdrawal

Customers residing in the European Union are also guaranteed by law the right to withdraw from the purchase contract for a product for 14 calendar days from the day on which you or a third party you have indicated (other than the carrier) receives the product. This right is applicable to all our products, with the exception of products whose seals have been opened.

To cancel a purchase during the 14-day reflection period, send an email to info@pintaypinto.com with your invoice number, contact person, address, telephone number, indicating the reason for the return. Please package the product in question securely and send it to us within 30 days from the date of delivery of the product.

Please note that return costs are the responsibility of the customer unless we have sent the product in error, or in the event that the product is damaged or defective.

Refunds for products that do not meet your expectations

Sometimes it is possible that you are not completely satisfied with the product you have purchased, without it presenting any problem. In these cases you can:

• a) Return the product under the right of legal withdrawal of 14 calendar days.
  The law grants customers in the European Union the right to withdraw from their purchase during a period of 14 calendar days from the day on which you or a third party you have indicated (other than the carrier) receives the purchased product.
  Therefore, when you want to return your order during this period, unless the return was caused by an error by Pinta y Pinto, or the product is defective, damaged or incorrect, we will only refund the amount. We will not refund the amount of gift wrapping, shipping costs, return costs or any other costs or services related to your order.
• b) Return the product after 14 calendar days and up to 30 calendar days.
  If you want to return a product after 14 calendar days and up to 30 calendar days from the day after receiving the product, we will refund only the amount. We will not refund the amount of gift wrapping, shipping costs, return costs or any other costs or services related to your order.